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ReACTIVE Broadband Service

On-Call Management of ISP Outages

Full-Service Management of ISP Outages  

One-Call Management. Always accessible updates. 

Internet outages are a business reality. Any number of issues including weather, construction, animals, system overload, failed switches and power fluctuations can cause an interruption in service. However, they don’t have to be an even bigger drain on the valuable human resources of your business.

NuArx is here to help. ReActive broadband means that customers don’t have to take time away from core business practices to manage internet issues. Let NuArx manage and troubleshoot your internet issues directly with your Internet Service Provider and update you after it’s fixed.

Full-Service Management of ISP Outages  

One-Call Management. Always accessible updates. 

Internet outages are a business reality. Any number of issues including weather, construction, animals, system overload, failed switches and power fluctuations can cause an interruption in service. However, they don’t have to be an even bigger drain on the valuable human resources of your business.

NuArx is here to help. ReActive broadband means that customers don’t have to take time away from core business practices to manage internet issues. Let NuArx manage and troubleshoot your internet issues directly with your Internet Service Provider and update you after it’s fixed.

Visibility: Customer Portal

Through our customer portal, you will have on-going visibility into the status of your ticket. Customers can also setup email and text alerts to keep your staff members up-to-date if there is a change in status.

ISP Outage? We’re here to help. 
NuArx has you covered. We will:

 – Verify that the issue is an ISP outage

– Create and manage a support ticket with your ISP provider

– Initiate ISP’s field dispatch

– Manage hardware replacement

– Provide timely updates to customer site contact, including estimated restoration time


 

Protect Your Brand Equity.

Data Breach Protection
SAQ
Data Security Policies
PCI TRAINING
Vulnerability Scanning
Managed Firewall
Secure Remote Access
Level 1 and 2 Merchants

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